Shipping & Returns
Shipping
We aim to get your order out as quickly as possible.
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Processing Time: Orders are processed within 2–4 business days.
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Shipping Rates: Calculated at checkout based on your location and order size.
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Delivery Times:
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Domestic: 3–7 business days after processing
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International: 7–21 business days after processing
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Tracking: Once shipped, you’ll receive an email with your tracking number.
Please note that we are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.
Returns & Exchanges
We want you to love your purchase. If something isn’t right, we’re here to help.
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Eligibility: Items must be unworn, unwashed, and in original condition with tags attached.
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Return Window: Requests must be made within 7 days of delivery.
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Exchanges: Subject to product availability. If the desired item is sold out, we can issue store credit or a refund.
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Final Sale Items: Discounted or clearance items are non-returnable and non-exchangeable.
How to Start a Return
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Email us at hello@hermosasurfshop.com with your order number and reason for return.
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We’ll provide return instructions and a shipping address.
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Once we receive and inspect the item, we’ll issue your refund or exchange within 5–7 business days.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Questions?
Contact us anytime at hello@hermosasurfshop.com — we’re happy to help.